When you place an order with Poplin, your credit/debit card is “pre-authorized.” The amount can vary and depends on your order history, the size of your order, and other factors. This preauthorization confirms that the funds are available on your credit/debit card and puts a “hold” on those funds. You are not charged this amount.
After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card (or gift card or Poplin credit) is charged the cost of the service, and the “hold” amount is released.
If you cancel an order the “hold” amount is released.
Please note that Poplin releases the “hold” amount immediately, but it's your credit/debit card company that determines when those funds are available to you.
If the preauthorized amount is a problem for you, we recommend you use a credit card instead of a debit card. Credit cards hold the amount from your credit line rather than charging and refunding you.