The smart way to do laundry.

When placing an order, choose from three detergent options:

• Classic Scented: A top-rated, premium brand detergent will be used by your Laundry Pro.
• Unscented Hypoallergenic (unscented/sensitive skin): A premium brand, unscented hypoallergenic detergent will be used by your Laundry Pro.
• I Will Provide: Include your detergent with your pickup. Your Laundry Pro will use it and return any leftover.

Want a little extra? You can add dryer sheets, fabric softener, scent beads, vinegar, Oxi Boost, or laundry sanitizer while placing your order. See "Additional Touches" for details.

You're also welcome to include your own laundry products with your pickup. Your Laundry Pro will use them per your instructions and return anything unused, at no extra charge.

Poplin offers optional add-ons you can select while placing your order. You'll see the price for each add-on before you place your order. Add-on prices may be higher for orders over 100 lbs.

Laundry extras

• Dryer sheets: Reduce static and add freshness
• Fabric softener: Softer feel and added scent
• Scent beads: Long-lasting freshness
• Vinegar: A natural softener that helps remove odors and detergent residue
• Oxi Boost: An oxygen booster that helps brighten whites and colors
• Laundry sanitizer: Adds an extra sanitizing step to your wash

Per-item services

• Ironing
• Steaming

Ironing and steaming are priced per item and may add time to your delivery.

Donation drop-off

Have items you'd like to donate? Add donation drop-off to your order, and your Laundry Pro will take your donation box to a local donation center.

Add-ons are currently available in the U.S. only.

Poplin Laundry Pros dry on low-medium heat; never high heat.

For Standard (next-day) service, your Laundry Pro is happy to hang dry items for you. Hang dry is not available for Express (same-day or overnight) service.

To have items hung dry:

• Select "hang dry" and "hangers."
• Put your hang-dry items in a separate bag and label it "hang dry."
• Put the correct number of hangers in your hang-dry bag. (Laundry Pros do not stock hangers.)

That's it. Your Laundry Pro will return those items hung and dry. There's no extra charge, but hang-dry items are weighed after they're washed, dried, hung, and packed, so the weight includes the hangers.

Poplin Laundry Pros launder clothes in cold water, as recommended by laundry experts. However, if you want them to launder in hot water simply request it in “additional instructions” and they'll accommodate you.

Your Laundry Pro provides detergent with every order, plus any Additional Touches you select. You can also include your own laundry products, and your Laundry Pro will use them per your instructions and return anything unused. There's no extra charge for products you provide.

Poplin is a wash-dry-fold laundry service platform. You can also add:

• Ironing and steaming (priced per item)
• Hang dry (Standard service only, no extra charge)
• Donation drop-off

See "Additional Touches" for details.

Shoe cleaning is available as a separate service. Learn more

Shoe cleaning is currently available in the U.S. only.

Poplin's Laundry Pros do not look for stains, treat stains, or use stain removal products. They also don't offer hand washing, lint removal, or dry cleaning.

Poplin's Laundry Pros try their best to pack laundry by family member and item type, so it's easy for you to put your laundry away. Feel free to include any special requests in “additional instructions” and/or message your Laundry Pro.

Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free. 

There's no per-bag charge; you are charged per pound of laundry. The number of bags you provide does not change the per pound price. In fact, smaller bags are better for Laundry Pros!

Poplin's Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Poplin's Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.

Standard (next-day) laundry service is $1/LB in most zip codes, higher in some. Express (same-day or overnight) laundry service is $2/LB in most zip codes, higher in some. Pickup and delivery is free.

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An average hamper of clothes weighs about 10 pounds. That might help you estimate the cost of your service. Or, simply weigh your laundry using a bathroom scale. First weigh yourself. Then weigh yourself holding each bag of laundry. Subtract one from the other and this will give you the weight of your laundry. Most households send 20-60 pounds of laundry per week. Curious about what 40 pounds looks like? See photos of different laundry amounts here.

Poplin happily accepts credit and debit cards as well as Google Pay and Apple Pay.

To purchase gift cards, please go to Poplin.co/gift-cards

To verify the weight of your laundry simply weigh the bags after they're delivered. You can easily weigh the bags at home with a standard bathroom scale. First weigh just yourself, then again while holding each bag. Subtract one from the other and you'll get the weight of each bag of laundry.

Oversized items, like comforters, are an EXTRA $8 per item (that's in addition to the cost per pound). An oversized item is one that requires its own wash/dry cycle in a standard sized residential washer/dryer.

The minimum order charge is $30 for Standard service and $50 for Express service. You can put out as little or as much laundry as you want, but if the weight multiplied by the cost per pound is less than the minimum, you'll be charged the minimum.

After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card will be charged for your service and you'll be emailed a receipt.

Your laundry is weighed after it's dry. It's not weighed when it's wet. Your Laundry Pro will gladly pick up wet laundry, although please put them in small bags so that each bag isn't too heavy. After your laundry is washed, dried, folded, packed, and weighed, your credit/debit card is charged for the cost of the service.

Trust and safety fee

Includes basic order coverage: identity verification, supplemental safety screening, fraud prevention, and order protection. You will clearly see this on your cost breakdown prior to placing your order.

Operational Fee

‍This fee supports platform operations and service coordination. You will clearly see this on your cost breakdown prior to placing your order.

Surge pricing

Surge pricing only applies if a Laundry Pro had to be incentivized to accept your previous orders multiple times. Laundry Pros are incentivized to accept orders they might otherwise reject. Common reasons for needing extra incentives include:

• Additional requests that take more time
• Small order size
• Limited capacity for more orders

Surge fees are never charged without your prior approval.

Missed pickup fee

A $10 fee is applied if your Laundry Pro arrives for pickup but your laundry is not at the designated pickup location.

Unsanitary fee

A $20 fee may be charged if your laundry is deemed to be unsafe for Laundry Pros to service.

Learn more about potential fees.

The timing of pickups and drop-offs depends on the service speed you select.

‍STANDARD SERVICE

Your pickup and delivery times depend on when you place your order:

• Orders placed before 3pm are picked up before 8pm that day and delivered by 8pm the following day.
• Orders placed after 3pm are picked up before 8pm the following day and delivered complete by 8pm one day after that.

Of course, Poplin's Laundry Pros try to provide as prompt service as possible, so pick-up and drop-off often occurs well before our deadlines.

If your order is over 100 pounds your Laundry Pro may need an extra day to deliver. Immediately after your order is assigned, your Laundry Pro will message you with an approximate pickup time, which is usually within a couple of hours of placing your order.

You can also message your Laundry Pro and inquire about their schedule or coordinate pick up and drop off times.

‍EXPRESS SERVICE

Express service deadlines vary depending on when your order is placed.

• Orders placed before 10am are picked up by 2pm and delivered by 8pm that evening.
• Orders placed between 10am-3pm are picked up by 8pm and delivered by 10am the following morning.

• Orders placed after 3pm are picked up by 2pm the following afternoon and delivered by 8pm that evening. However, Laundry Pros will do their best to pick up between 3-8pm the day the order is placed.

Express service has a weight limit of 60 pounds and does not allow for hang-dry items.

You can put your laundry out for pickup in any bag you want, disposable bags, or your hamper. Most people use disposable bags. If you use your hamper your Laundry Pro will transfer your clothes to a disposable bag and leave your hamper behind. You can also use laundry bags, which your Laundry Pro will return to you laundered.

The laundry service that your Poplin Laundry Pro provides includes free pick up and delivery (7 days a week). 

Poplin Laundry Pros service hotel guests nationwide. The service provided and the ordering process is the same as if you were ordering from your home.

A few important points to note:

• Designate the “front desk” of your hotel as your pickup/dropoff location. Laundry Pros cannot pickup/dropoff from/to a hotel room. Poplin Laundry Pros  service hotel guests through the front desk of the hotel only.
• Make sure to label each bag with your name, “Poplin Pickup,” and the bag number (for example 1 of 3, 2 of 3, etc.). Proper labeling of your bags is important, as there are often multiple customers staying at the same hotel.

Poplin offers on-demand laundry service. When placing an order, you can have your laundry picked up as soon as possible or choose a later day for pickup. See the FAQs about pickup and drop-off for more details.

When ordering, most customers put their laundry at the designated pick up spot, and let Laundry Pros do the rest. It's incredibly easy and convenient. However, if you can't leave your laundry out after you place your order, never fear. Here's how Poplin can accommodate you.

When the order is accepted you'll get a message from your Laundry Pro indicating a pickup time. Message your Laundry Pro back and let them know that your laundry will not be out and that he/she should knock/ring/message once they arrive, at which time you can hand-deliver your laundry. If your Laundry Pro's pickup/delivery time doesn't work for you then you can message them to agree upon a mutually convenient time.

In either case above, after you place your order you will be asked to put your laundry out for pickup. You may ignore that request. Please note: You will be billed a surcharge fee of $10 if your Laundry Pro arrives for pickup and is not able to secure your laundry.

Poplin Laundry Pros service many types of business accounts. All the information in the Help Center, on our website, and in the app applies for business accounts as well as residential.

If you have over 1000 pounds of laundry/week please contact us so we can discuss how we can best service you and offer you a dedicated account manager.

Poplin Laundry Pros will launder anything that fits in a standard residential washer and dryer. Items that need their own wash/dry cycle, like comforters, are considered oversized (see "Oversized Items"). Any item too large for a standard residential machine will be returned in a separate bag, not laundered, not weighed, and at no charge.

Poplin Laundry Pros do not service unsafe or unsanitary laundry. They also don't service laundry that includes excessive pet hair. Before you place an order you will be asked to certify that your laundry:

• is safe and does not include bed bugs, fleas, roaches, or biohazardous materials.
• is sanitary and does not include feces, urine, blood, or vomit, beyond traces normally found in household laundry.
• does not include excessive pet hair.

Violators incur a $20 fee, laundry returned “as is,” and the account may be closed.

For Standard (next-day) laundry service, there is no maximum amount of laundry we can do for you; however, if it's over 100 pounds Laundry Pros may need extra days to complete the work. For Express (same-day or overnight) service, the weight limit is 60 pounds.